ICICI Bank — unauthorized payment to jet airways

Address:	Mumbai City, Maharashtra, 400028
Website:	icicibank.com

As discussed with the customer care executive, please find attached the wrong claim of charge by jet airways for your reference. I am also sending the mail below where jet airways had already processes the refund back into my account.

I had booked the flights in november for a trip to andamans with my parents in december, it had to be cancelled due to an emergency. I canceled the flights, got the refund in jan'17 itself. Randomly on 24th may 2017 inr 2550 gets deducted from my icici account without any intimation or authorisation. On 31st may inr 64723 gets deducted from my icici account without any intimation or authorisation. I wrote numerous emails and called the call centre immediately who asked me to keep writing emails.

It has been over a month that i have been writing mails and this amount has been deducted from my account on 31st may without any authorisation from me. This is completely as error on the banks end as jet airways has confirmed to me over a call that they have not claimed any such amount from my account and that in their records the system shows the refund has been done.

I need this amount to be reversed back into my account at the earliest possible. I hope you understand that this is a huge amount for me and that this is just not acceptable.

Kindly note, that this is my last email providing all the clarification and attachments needed, i will be compelled to drag icici bank to the court if no action is taken in 48 working hours from now. I need my money back and i hope you understand the seriousness of this.