ICICI Bank — Unknown charges (ECSRTNCHRG)

Am an icici bank customer. On November 9th 2020 ecsrtnchg charged 568.05 rupees. I don't know what the charges ecsrtnchrg... The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My mail I'd [protected]@gmail.com
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
Jan 07, 2021
Updated by Vishnu vardhan Raju
Hi Team,

I have submitted my complaint on November 11th. It's been 4 months but still now I did not received any response from your team.
From past 6 months same deductions happened on my account with the total amount of 2, 200 without any information. Is this some kind of joke. How can you deduct these amounts without intimating us. I need my amount to be refunded ASAP.

I need immediate resolution.

Thanks & Regards,
Vishnu Vardhan Raju

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