ICICI Bank — Unnecessary deduction of money. | |||
Dear Sir, Simply Rs 200 has been deducted from my account in the name of DMRC_Auto_Top_Up_20Dec'15.. on 04/03/2016. First day they called me and said that you maybe used your DMRC card in metro, but when I made it clear that I have not travelled, they told me to send message to get details.. As per the instruction they suggest me to SEND METRO space PIN to [protected]. I did but every time I use to get the message..."Dear Customer, we ado not have any outlet in the mentioned pincode. Please check and try again" And 1.5 Rupees is deducted every time. They just reply back that "we understand your concern/ Sorry for the inconvenience" and does nothing. I mailed them every time that I never used it. Still they are just not responding. By giving missed call they are saying that we tried calling you but didn't picked the phone. Before picking the call its gets disconnected. Even I mailed them at least they can stop service because I no need any DMRC card as I rarely travel trough Metro. I just need the ATM card to withdraw and use Internet banking. Please try to solve it ASAP. My Details: Phone No. [protected] [protected]@gmail.com Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I am receiving all the calls except ICICI customer service calls "WHAT A JOKE"
HOW THEY ARE FOOLING PEOPLE.
These kind of reply I am getting from ICICI.
Dear Mr. Haque,
We understand your concern.
We called you at XXXXXX8290 on March 14, 2016 at 1:09 pm, however, we could not establish contact with you.
We inform customer that due to technical reason we were unable to recover the amount earlier. Since the top was done on December 20, 2015 we have debited the account.If you want to stop the card we request you to visit the branch for further assistance.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Maneesha P,
Customer Service Officer
ICICI Bank Limited
HOW THEY ARE FOOLING PEOPLE.
These kind of reply I am getting from ICICI.
Dear Mr. Haque,
We understand your concern.
We called you at XXXXXX8290 on March 14, 2016 at 1:09 pm, however, we could not establish contact with you.
We inform customer that due to technical reason we were unable to recover the amount earlier. Since the top was done on December 20, 2015 we have debited the account.If you want to stop the card we request you to visit the branch for further assistance.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Maneesha P,
Customer Service Officer
ICICI Bank Limited
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team