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[Resolved]  ICICI Bank — Unsolicited phone calls

Reproduced is self explanatory. I recd e-mails asking for loan a/c no, of dhuris for whom i am getting phone calls as i donot know them at all and they donot stay with us!

E-complaint lodged with icici bank on 2.9.2016 @ 4.50 pm

I am not your a/c holder. But i receive calls on my ll from your midc br. Asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
Pls put an end to these calls.
This phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
Dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
Your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
Dhuris have given this number so that your bank cannot reach them, when they default in repayment.
The loan/s are given by midc, andheri branch.
This could mean that they don’t reside at wagle industrial estate area.
Nevertheless your bank has accepted a ll number belonging to wie area.
It is possible that dhuris were allotted this number prior to 2007
But now it does not belong to them.
Despite my repeated requests, your bank has not been able to solve this issue.
All that is required is call the midc branch manager and get the details of this couple.
Send a registered letter to them asking them to call on the manager.
Ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
Last but not least, change details given to your call centre people.

I request you once again to do anything to put an end to this.
Thanks
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May 9, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3h4bw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 19, 2016
Updated by vilwadriraju
Kindly see the response received from ICICI Bank.

ICICI Bank Customer Care's response, Sep 08, 2016
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3h4bw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

This is the most irresponsible way of replying. My contact details including my postal address, e-id, land tel. no
and cell phone are all given in the complaint. They don't read the mail message and reply.

I SHOULD SAY THAT THIS TYPE OF REPLYING IS UNIQUE TO ICICI BANK ONLY
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Please i wish change my mobile number of my account for notification...
but i cant change my mobile number; so how i can change mobile number of my icici account for notifications purpose...

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