[Resolved]  ICICI Bank — upi transaction failure

Address:

Hyderabad, Andhra Pradesh, 500004

UPI Transaction Failure : UPI/[protected]/Oid[protected]@P/ad [protected]@paytm/

This complaint is actually the outcome of my frustation with ICICI Customer support,
I am a privilege customer with account number :[protected], Gachibowli Branch.
I have done a UPI transaction on 1st June for an amount of Rs.2000, online transfer to my paytm wallet. While the amount was debited from my account, it was not credited to the wallet and I received a message saying the transfer was declined by ICICI bank.
I immediately contacted support and raised a SR. Was informed amount would be credited within 3 working days. Amount has not been credited yet. Frustated I called support in the morning today and received a reply that it will be credited in 7 working days.

This is NOT acceptable. Kindly look into it urgently else I will have to take the complaint to banking ombudsman route.

My account was a salary account created by my previous company, Oracle. Even though I have left the organisation, I am still maintaining this account just because of the previous good experiences. Needless to say, now my account is converted into savings account with min balance of 50K INR.

But if this is the pathetic response from support, I would prefer to closed this account. I mean what is the difference between ICICIC and other tier 2 bank accounts.

You are promoting UPI. However, I feel I have been penalised for utilising UPI.

I am forced to log a complaint with the banking ombudsman.

Razzak
A/C No,[protected],
Hyderabad.