ICICI Bank — Urgent : Fraudulent Transactions happened on ICICI Bank Account

In continuation of above, I would like to add few more details which I received today i.e.11th May after visiting nearest branch in Pune and Police Station.

a) First of all, Police denied to register the FIR because there is not a theft case from consumer end. As per them, Its a security breach from ICICI bank and because of that, the transaction happened and ICICI bank is responsible for this. Also similar kind of complains are popping since morning which happened when system was down.

b) As per ICICI branch manager, all are online transactions and to the utmost surprise, all transaction happened without asking for OTP. That means some internal employees of ICICI bank are also involved in this.

c) Also no SMSes and E-mails were triggered from ICICI bank for all these transactions so that I could have taken any action immediately though everything happened in time duration of 25-30 mins which is sufficient amount of time to take any action.

d) As per Branch Manager, I am expecting immediate action and response from head service quality with in 24 hrs as 48 hrs has already been passed since this fraud has taken place in ICICI Bank.

Hello romil even i got fraud transaction on 9th of may. and ur correct police denies to Report an FIR. Cash is deducted from your account ? In my case 9500rs is deducted from my account and its shows ATM withdraw. Which is told Fraud transaction.

@Adi - Cash is deducted from my account and it 20K :(. So far not getting much updated from ICICI Bank on what kind of transactions were those.
I would be filing the Cyber Crime case against ICICI bank in case i don't hear anything from them in next 24-48 hrs. Also today I had a word with RBI appointed ombudsman regarding the same. In addition to it, I would be bringing DIT, Maharashtra in to picture soon if no proper action would be taken on this case.

This is clearly a security breach case in ICICI network and money is siphoned off from our account in some or the other mean.

Thanks
Romil

Some fraudster has transfer around 1 lakh 30 thousand from my account on 9 may 2015 and bank is only to be blame as the fraudster used this opportunity of system downtime to do his act.I have logged a FIR in the local police station and raised the complaint in the bank but they didn't take the FIR copy instead they told me to fill some other form also the Customer care have told me to wait till 20 June for the investigation to complete which I think is a waste of time.Such incident has happened before in the past and the bank have not learnt any lessons from it.From the comments we can say that many such incident happened on that day also, I would like to add that without the help of ICICI employee this look impossible as the fraudster cannot know the system and customer information from outside.Bank has not taken my complaint seriously and one of the employee even told me that I will not get money back.For me that is huge amount and I why surprise by that response.Some action needs to be taken against this bank who can't protect customer information or their hard earned money.

On 9 may 2015 some fraudster transfer around 1 lakh 30 thousand from my ICICI bank account to some other account, he made good use of the opportunity as the bank system were down for upgrade.I have logged FIR in local police station regarding the same and tried to submit the copy to the bank which they didn't accept instead they told me to fill some other form for disputed transaction.Bank customer care have told me to wait till 20 June which i think is bank strategy to waste time For my loss only bank is to be blame as they are not doing anything to protect customer sensitive information and their hard earned money, they have learnt nothing from the past incidence. The fraudster knew all my account details like my registered mobile no in the bank, acct no, debit card no, my account transaction details and without giving pincode or cvv no he was able to transfer money which I think is impossible without some internal help.There is a strong possibility that some ICICI bank employees are involved in it.One of their employee even told me that i wont get any money back this is how they show their sensitivity towards customers.My money was stolen from bank and not from home and bank should take responsibility for that otherwise some strict action need to be taken against them to prevent repeat of this.

Dear Mr. Jain,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dear ICICI Bank Customer service Team,

I would appreciate if some light can be provided on these transactions. Its a huge amount for me who earns it so hard. I would appreciate a speedy action on it and need to know what's the updated from ICICI bank side.

Dear ICICI Bank Customer Service Team,

Its our hard earned money which is siphoned off from the account because of some flaw in ICICI Bank software and down time. I am looking forward to a have speedy action on it and appreciate if I can be updated what's going on in this case from ICICI bank side.

Thanks
Romil