[Resolved]  ICICI Bank — ***URGENT***Incorrect charges from ICICI Bank

Address:

Bangalore, Karnataka

Hi, I have been charged on late payment fee and interest charges with service taxes and the total amount of the bill for the month of November is Rs. 1390.63, (break up is indicated below), I'm disputing these charges since ICICI never sent me the statement for the 1st month (both hard and soft copies) and eventually I was waiting for their confirmation in order to make the payment and no one turned up and finally some one did reverse the charges post my escalation. At a later stage, I was charged the annual fee which I was not told about while I signed for this credit card and I was very upset about their process of penalising the genuine customer hence I wanted them to reverse these annual fee so that I can make the rest of the payment but none of them turned up from ICICI Bank even though I did send them numerous reminders. Finally, I stopped using my credit card from past 2 months because I wanted the bank to reverse these charges so that I can start again but they went on adding late payment fees and interest rates with service taxes month on month and now the total figure is Rs. 1390.63. I have been using my salary account from ICICI bank from past 7 years and I didn't face even a single problem then but when I started this so called first credit card it's like never ending issues. All I wanted now is to reverse the complete charges since I have all the e-mails as a proof which I have followed up with them but none replied, if the bank doesn't have faith on me then they can cancel my credit card immediately but yes they would be losing a genuine customer, thank you. I would really appreciate if some one can contact me immediately. FYI, my credit card number is [protected], please do let me know if you require any other details, thanks. My contact number is [protected] and my e-mail id is [protected]@gmail.com Break Up for this month: Late Payment Fee: 500 Service Tax: 61.80 Interest Charges: 32.53 Service Tax: 4.02 Total: Rs.598.35 Previous Balance:792.28 Final total: 598.35+ 792.28=1390.63 Regards, Zia