ICICI Bank — wife receiving unwanted call from icici credit department

 
2 Reviews
Pune City, Maharashtra, India
 skzahid on Feb 15, 2020
Dear sir/madam,

Myself zahid shaikh, we are receiving unwanted call/text msg from icici credit department for amount due in name of gajanand prasad shinde card number ending with = 9009 | my wife name : misbah shaikh, number : [protected] - more than 6 yrs using this no.
Note: my self & wife doesn't hold any icici bank credit card

They are now harnessing and using the abuse language to a women for the payment/card which she doesn't t hold. For such cases, bank team should visit that shinde address for the payment either get his alternate number but instead do this they just calling, calling and calling. Also, we had told them visit our address to get the visibility on this.

We are eagerly waiting for your response else last choice we have police complaint for harassment, which we don't want to do as we understand such people who are doing fraud with the bank by providing wrong details but it is wired that bank had didn't validated the number before updating in the system

Please treat this at utmost priority and request to update the contact details of your customer at earliest.

Regards,
Zahid shaikh
[protected]

Complaint Status


[Feb 15, 2020] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response, Feb 17, 2020
Dear Zahid shaikh,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Updated by skzahid, Feb 27, 2020
Still we are receiving the call, can your team treat this request as urgent. Not sure why taking so much time on this .. Bank is not validating the number before entering in the system before OTP required for any validation. Hope your team is following the process.

Please take care of this and awaiting for your response.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

In Nelmangla Toll Plaza toll collecter couldn't scan fastag so he collected the amount manually but after when I passed from the toll fastag amount was deducted they charged twice for me this is unfair

ICICI Bank Customer Care's response, Feb 17, 2020
Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected] Please mention the UID (a08pr7_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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    ICICI Bank - wife receiving unwanted call from icici credit department