ICICI Bank — wrong fund transaction into unknown account[protected]@icic0002215 | |
Dear sir / madam, This is in regards to online fund transfer through payzapp mistakenly transferred into unknown account icici a/c. No.[protected]@icic0002215 instead of account no.[protected]@icic0002215 Request you to please revers the transaction to icici a/c no.[protected]@icic0002215 Transaction id:[protected]qp98n ( Dated: 10/sep/2017, 03:38pm Personal details: Login id: [protected] Name: gunupuru bharathi Thanks & regards, Chakradhar [protected] Was this information helpful? | |
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ICICI Bank customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
I got mail from ICICI bank and I went to kondapur ICICI branch but till now not resolved the issue.
Dear Mr. Gunupuru,
We understand your concern.
As a banker, we do not have rights to debit customer accounts without his/her authorisation.
We regret to inform you that, the fund can only be reversed if the beneficiary of the wrong transfer account provides an authorisation letter to the nearest Bank branch, stating that the funds were erroneously credited to him/her account and the same can be reversed to the remitter.
Hence, we request you to visit the ICICI Bank branch where you have your account and seek assistance from the Branch Manager for initiating the request letter to the wrong beneficiary.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Rajini N
Customer Service Officer
ICICI Bank Limited
Dear Mr. Gunupuru,
We understand your concern.
As a banker, we do not have rights to debit customer accounts without his/her authorisation.
We regret to inform you that, the fund can only be reversed if the beneficiary of the wrong transfer account provides an authorisation letter to the nearest Bank branch, stating that the funds were erroneously credited to him/her account and the same can be reversed to the remitter.
Hence, we request you to visit the ICICI Bank branch where you have your account and seek assistance from the Branch Manager for initiating the request letter to the wrong beneficiary.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Rajini N
Customer Service Officer
ICICI Bank Limited
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There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.
-Bejoy
HDFC Bank Customer Assistance
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