[Resolved]  ICICI Bank — Wrong net transfer due to error in the system

Address:	Pune, Maharashtra, 411001
Website:	icicibank.com

Service request no sr[protected] dt 23.5.2017 still not attended to.

Details of complaint: i added a beneficiary online with a wrong icici bank a/c no, which was "successfully added" by the net banking system, after 30 mnts. Although it was a typographical error on my part, the system should have prompted me that the name and a/c no do not match and that it should not have added the beneficiary with a wrong a/c no. The system prompted me that the beneficiary was added successfully and that i could transfer funds after 30 minutes. I, later, transferred an amount rs 18, 640/- to this "beneficiary" on 15.5.2017. After realising this error, i immediately contacted our main branch at bund garden on 16.5.2017 and submitted a request to rectify the error and reverse the transfer and credit my account.

i have also submitted a letter to my branch at kalyaninagar with a similar request and also to modify your system to incorporate the matching of name and a/c no of beneficiary in case of icici bank accounts also.

later i visited the bund garden branch twice to follow up the matter but learned that no action is taken so far as well as no service request was raised by the branch even after one week.
I submitted a complaint thru grievance option of the site which has replied to me on three occasions that the problem will be resolved in 2 working days. But so far no action has been taken