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[Resolved]  ICICI Bank — wrongly deducted amount also return my scheduled payment.

I have an account in civil line nagpur branch, against my car load "tata capital' place emi checque of 7265/-"seven thousand two hundred five" for clearing on 8th march. I have scheduled an credit card bill payment of rs 13000/- on 9th march.
But on 9th morning i have received message that credit card could not be possible due to insufficient fund. Than i called customer care than i came to know via tata capital place cheque & 72651/- deducted from my account. After continue & many calls i came to know that tata capital placed correct cheque in which amount was clearly mentioned 7265/-.
But due to carelessness icici has deducted my account by 72651/- & mr. Tarun (Senior customer care, mumbai) called me & talking arrogantly that mistake was done from tata only. Between this i reached at my branch & i put all documents but during customer care calls apx 2 hour they delete all records of transaction & my deducted amount was returned in my account.

But in this my credit card payment returned & i have to pay interest & my home loan emi also bounce back due to insufficient fund.

Apart from that i was going to out of city in morning for some urgent meeting but for this i have to cancel all those meeting & have to go bank and all this.
Whole day i was puzzled & mentally harassed, where i was not in any fault.

I went mentally disturb. & due to this my credibility al
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Apr 11, 2018
Complaint marked as Resolved 
Mar 10, 2018

Complaint Status

ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2018
ICICI Bank Customer Care's response
Dear mk2280,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4uebj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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