ICICI Credit Card Complaint — ICICI cards

Address:

Mumbai City, Maharashtra

With reference to my credit card no[protected] I am surprised to have received a letter from ICICI bank dated 11 Aug’15(which I received on 17 Aug15) stating that the bank would be extracting the amount of Rs 52, 698.34 from my savings account, which is due towards the payment of above credit card. I am attaching the letter received today. Kindly note I have highlighted this issue several times to your customer care executives that the amount that is outstanding has several incorrect transactions and hence the same has been disputed. While I have reached out several times to your customer care department and have also personally called and discussed my case with different persons from your Andheri East Chakala branch, to resolve the matter, I have not seen keenness from your executives to sort out this issue. ICICI has only had a single stand which is that “this amount has been swiped by your card and needs to be paid, which is grossly incorrect”. I yet again call your customer care no, where Supervisor Malesh asks me to call in again tomorrow as he is not able to help me or is even unable to escalate this issue. I do not understand the so called farce of having a 24* 7 customer service if people are not empowered to resolve issues. I would like to yet again reiterate that I am ok to pay for all the valid transactions which I have told time and again to your executives, but i want this harrasment to me to be put to an end. I as an ICICI bank wealth customer and a shareholder of ICICI bank pity to see such low service standards from a bank of such repute, where a customer is reaching out several times to sort out this issue, but the bank shows no keenness to resolve the matter. Yet another surprise, while I check my account balance, I realized that the amount has already been very strategically deducted from my account, even before the letter reaches me. Its a very shameful & sheepish way of dealing with customers!!! How can a letter dated 11th Aug, sent by speed post reach the local post office only on 17th Aug??? This totally proves the intentions and service levels of ICICI Bank. I request ICICI Bank to explain the following: 1) Why do you penalize the customer who is ready to pay the rightfully due amount ??? 2) Deduct my outstanding amount from my account, even before the intimation reaches me ??? 3) The harassment caused to me by your executives who are not keen to resolve the matter and to whom "i have been chasing" to settle the matter with the correct amount which is actually due.