ICICI Direct — outward remittance pool account

Address:

Kolkata, West Bengal

Hello Sir,

I have done NEFT on 06/03/2018 from my Citi bank account to ICICI bank for
Outward Remittance Account
Account Number: 0035SLORCBP
IFSC Codee: ICIC0000035
amount: RS12500
and it needs to be transferred within 72 hours to the western Union but when I have gone to the nearest branch of ICICI in salt lake sector 1, they told me without a statement of remittance they will not transfer the money to Western Union which has not been told before the transfer of the amount (05/03/2018).

So could you suggest me how can I withdraw my money from this account? and if you can please provide me a phone number so I could talk with some specialist to clarify the confusion as I'm not the customer of the ICICI bank.

And the most important is that the behavior of your ICICI bank employees are not good and they make the customers waiting for a longer time without any reason. They themselves confused.
Please, It will be thankful to process my request.

Thanks and Regards
Apurba Sarkar
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