ICICI — Grievance against ICICI , Policy :16862297

ICICI Prudential Policy number : 16862297 Branch : ICICI Bank, Sundargarh, Odisha Agent code : 7157828 In Jul'12, my mother's one of the policy matured and she withdraw a sum of 50000/-.She was willing to put the amount in fixed deposit, however she was approached by an employee of ICICI bank, who convinced her to open a new account which was some sort of "growth fund" which would pay more interest than FD, as described by the employee.My mother is not educated and hence couldn't go through the policy and trusted the employee's word for the same. However, she was sold a life insurance plan with a maturity date after 15 years. This was done even after she made it absolutely clear that the amount of 50000/- would be needed by her in the next year. Now after 1 year when she went to claim the amount, to her surprise, she was asked to pay 50000/- per year for the next 6 years as well and then after 15 years she can get the total amount and she won't get a penny now. I wish that she gets her deposited amount now and also a strong action should be taken against the agent. I have given the agent code in the beginning of my complaint. P.S: The same employees are working for ICICI bank and also ICICI prudential in Sundargarh branch ( with data access to both fronts) and hence are able to exploit the unawareness of the innocent customers.