[Resolved]  ICICI Home Finance — Foreclosure letter

Address:

Mumbai City, Maharashtra

I have taken Home Loan from ICICI Bank in Aug 2006 at Floating Interest rate. Current Market rate is 10 to 11% and I am paying interest to ICICI Home Finance @ 14.5%. So I decided to shift the home loan to other bank. I requested Foreclosure Letter by submitting an online request. Request number SR[protected] dated 14-Apr-2014. I provided my mobile number as well as email address for communication. Worth nothing the I have my salary account with ICICI and both the accounts are linked. Hence, ICICI is having my contact details already. After couple of days I checked the service request. It was painful that I was unable to find any Open or Close service request. Luckily I saved the service request number and I searched with the same and could get the clue that the request status is closed. The reason for closing the service request was: Bank is unable to contact me at the phone number provided. And they asked me to cot act the Bank. Since, I was bit busy with office assignments; I missed couple of calls on my mobile which were from unknown number. Considering a valid reason, I submitted another request. But, this time I did not took the service request number. And bank again closed the same. However, this time I am not able to trace the Service request. For the third time I requested again and this time I noted the service request number as well as I am forced to post on the Consumer Court forum as well. Since I have excellent experience in the past as well; I know I will get correct service. I should be specific that when I approached couple of other banks, all of them are of the opinion that ICICI Will make my life miserable for providing the Foreclosure letter and list of documents. While applying for Home loan as well I had a very bitter experience with ICICI. However, I do not have any evidence of the same now. Lets see how do ICICI Treat their consumers. My contact number is[protected]. Email ID: [protected]@gmail.com Service request 1> SR[protected] dated 14-Apr-2013 2> Not in my record 3>SR[protected] dated 22-Apr-2014