ICICI — Imps transaction not credited from icici to sbi

I Ashok Kumar reddy Accounted in SBI acno:[protected] and my friend saritha reddy accounted Icici acno:[protected], she had tranfer money on DEC 25 2015 to my SBI account .she made transfer money three times
Value date 25/12/2015 transition date 28/12/2015 transition remarks MMT/[protected]/*970. Credited 10000 in SBI
Value date 25/12/2015 transition date 28/12/2015 transition remarks MMT/[protected]/*970 Credited 20000 in SBI
Value date 25/12/2015 transition date 28/12/2015 transition remarks MMT/[protected]/*970 20000 not credited in SBI
1and 2 transition credited in SBI and last transition not credited in SBI and debited in icici transition
Already complaint raised but not yet sloved its already 42 days completed to whom should I complaint on that DEC 25 my grand mother had operation if this in convince if any thing happen on that day due to Money to whom should I ask.