ICICI — Pathetic Services Experience

Address:

Gurgaon, Haryana

Hi Team,

I am writing to you after losing all my patience. I hope while reading this you will feel yourself being at my position and the pain and trouble I faced with you.

I am highly pissed off because the services provided by one of your branches in Delhi Videocon Tower, Jhandewalan Extention. The person named Prashant Pandey first of took hell time in processing my request. I placed a request for loan for Rs.50, 000/- only which was accepted at that point of time. But when I got the call from Mr.Pranshant pandey([protected]) he said that the loan has been approved for Rs.2lakhs which I never asked for. Then he said that it cant be less than Rs.1lakh and just wanted to know then how was my request proceeded online with the same details if it was not possible. You can understand if a person asks for loan he is in much need of it and this whole process had already taken more than 20days so I agreeded to his words and took 1lakh loan so that I can get my dues fixed with this loan amount. But Its been more than 1month I am still waiting for the amount to be transferred to my account. I have asked 100times that I want to speak to Senior but no one came back to me or gave me any details so that I can contact anyone about the same. So I had to be in the same circle moving round and round. Then my case was been handled by Mr.Dinesh( [protected]). He said after giving cheques it will be done next day. Then the statement got changed to 24hrs. Its been more than 1 week still no repsonse. Yesterday I told Mr.Dinesh that it will be of no use to me if its gets delayed by few more days because my time limit to get my dues cleared will be over so it will be of no use for me. He replied it will be done for sure by Monday(28/04/2014). I called him in the evening to check the status for the same. I ignored my call and didnt answer. I called him many times but no reply. I called him again today still no reply. I called Mr.Prashant and a lady named Zoya answered the call saying that he is not available in office. I again asked for details so that I can escalate it and talk to any senior. She denied to give any details and someone shouted to disconnect my call and my call was disconnected and since then no one is answering. I called them again and again and then they said that I will get a call back. Still waiting for that call back. So one has called back. Being a loyal customer with ICICI for now more than 2years I feel so helpless and irate that I dont know what to do. I wish I could escalate it to the highest authority and teach your employees what they are getting paid for. Even I work for an organisation and I know there are glitches in every system but this ignorance I have never seen and not can imagine. I want that money asap otherwise I will be in trouble and you have already wasted all my time that I had. I am left with no option but I will sincerely pass on my feedback to each and every customer of yours with whom I will meet.