ICICI Pay Direct Card — False transition made

Dear Sir/ Madam, It is bring to your kind information that I Bharat Bhushan, (s/o- Sundar lal, Mother- Monika Rani), is working at private company in Mohali. My Pay Direct Card is generated in ICICI bank for my salary. My PDC no- is- [protected]. On 8th January I want to quite my salary from yes bank ATM established in north Country Mall, Mohali. When I completed my transition my money is not received by me, but atm shows transition has been done. I complaint regarding this to ICICI bank customer care No- [protected], regarding my salary, Customer care executive says give me one week time we are checking, again I call to bank after one week, But nobody resolved my problems, When I call Saturday and today on[protected], at Delhi branch, they are also taking time, When I asked my complaint no if my complaint has been logged, they are disconnecting my call, or saying call after some time. Please do the need full, My family is depending in my salary, and my complaint is pending from last 25 days.