[Resolved]  Idea Cellular — Complaint for MNP

Address:	122002
Website:	www.ideacellular.com

I submitted a request to port my postpaid airtel no into idea prepaid but facing a cheated behavior from idea. mail conversations are as under but undelivered...
PFB...

Mail received from Idea when i submitted the request :-
On Wed, Dec 28, 2016 at 10:34 AM, wrote:
Dear Customer, your request for a Idea Connection is registered and would be actioned within 8 Hrs. through Lead ID L[protected] .We thank you for preferring Idea cellular and look forward to servicing you. Our sales team would shortly get in touch with you.

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An idea can change your life.

I replied today as under :-

Dear Sir,

in furtherance to the trail mail, I have received a call from no [protected] named Ms. Tanushri, she told me that an executive from idea will reach to me and collect my docs soon and she also advised me to pay the due amount of my previous operator after handover the docs.
Next day a field executive came to me and collect the copy of my passport, one photograph and 140 Rupees cash as fee for porting my no from airtel postpaid to idea prepaid. He told me that I should pay the due amount of previous operator only then when we called you again and asked to do so, till then I shall wait.
After a few days i received a call from Ms. Tanushri, she told me that my request has been canceled due to outstanding amount of my previous operator. I told her that your executive advised me not to pay the bill until and unless you called me again otherwise i would pay it on the same day itself.
She apologized of this wrong advise given by that Idea Executive and asked me to pay the bill so that she can close the matter and my no will be converted into idea prepaid within 5 days or so. As per the instructions i have paid my all outstanding amount of airtel i.e. Rs 560 on the same day and my outstanding became -0.75 on 31.12.2016.
I informed about this to Ms. Tanu and she again asked me to send the docs again as my previous docs have been misplaces. I again send her the docs and she assured me that my idea sim will be started within 5 days.
This is to inform yo that i got no response so far. This is totally a careless attitude.
I was so existed that i am going to be a customer of idea as we already have 8 connections of idea prepaid in my family but these type of things really harassed the customers as well as me.

Your kind attention is required here on urgent basis.
I humbly request you to port my no at the earliest possible. My porting no is [protected] and UPC is AD558252 valid till 13.01.2017.

Waiting for your kind revert at the earliest possible.

Thanks & Regards,
Pankaj Parkash
Alternate No- [protected]