[Resolved] Idea Cellular — Extra Charges For the Conference call Service | |||
Dear Team Idea, I am totally disappointed after talking with your customer representative regarding the extra charges for the conference call service. Presently i am using Rs.1499.00 plan. I could not doing conference call during the calling and same problem when i was discussed with u r customer care then they replied me need to be charge Rs 50.00 for the conference call service. Already I am paying Rs1499.00 then why you have asking separately Rs.50 extra charge for the conference call service and during the conference call automatically pulse rate is also dropping on it. it is not free call also after taking Rs50 separably for con-call. In my previous service provider was vodafone at that time vodafone did't applied any charge for the conference call but I did the portin into the idea in last month but after entering the idea i am not happy with service. If we are paying you the post paid any plan then why you charging for conference call service per month separate? Regards, Ashish Pawar ashish.[protected]@gmail.com Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 10, 2016 Idea Cellular Customer Care's response Hi Ashish, We regret the inconvenience. Your contact details are with us and we will get back to you soon. Regards, Paras Verified Support Nov 14, 2016 Idea Cellular Customer Care's response Hi Ashish, As per your telecon with our customer service associate on 14th November 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Esther | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Esther