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Idea Cellular

[Resolved]  Idea Cellular — fake commitment for advance payment

Address:411043

I had paid for payment 6 month in advance of Idea broadband new connection. There was the offer that i shall get 3 months free if i pay for 6 month advance. Now after six month my net is down and when I called customer care they are saying that you pay current month bill we shall give free month in next month. My account ID is[protected].
This is cheating, if idea had committed for 3 month free then no need to ask for payment.
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Nov 3, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2017
Idea Cellular Customer Care's response Dear Customer,

Apologies for the trouble. Please dial our toll free number ([protected] or [protected]) for assistance on your query. Also you can write to us on our email ID: [protected]@idea.adityabirla.com.

Regards,
Nehanka
Sep 27, 2017
Updated by Gaurav Shaha When I had called Customer Care they told me to pay me the payment, even I had receive and email from Idea saying that if the bill is not paid in two days then we shall apply the interest for the same and my link was disconnected. In email you had given me a no of Sonali for any issue but she didn't answer the call. I had tried her call twice or thrice but there was no answer. I had mention my account no you go through my issue and give me solution.
Verified Support
Sep 30, 2017
Idea Cellular Customer Care's response Dear Customer,

We request you to dial our toll free number ([protected] or [protected]) for assistance on your query. Also you can write to us on our email ID: [protected]@idea.adityabirla.com. This is the possible resolution which we can provide.

Regards,
Lakshmi.
Nov 03, 2017
Updated by Gaurav Shaha Last month got credit note, but now today again the bill has been raised. Since it was committed that 3 month will be free so ideally this and next month my bill should be zero. Kindly do the needful, every month I don't have time to call your customer care or send complain for the same.
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Pay Company Director Mr. Kripal Singh

State Bank Of India A/c. [protected]

Paytm N. [protected]

Pay Slip And Resume + Aadhar Card Forward Scan Copy

Company Email: [protected]@gmail.com
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Idea Cellular Customer Care's response, Sep 30, 2017
Verified Support
Dear Customer,
We request you elaborate your concern to assist you.
Regards,
Lakshmi.

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