[Resolved] Idea Cellular — international roaming not working in hungary | |||||
Idea promised me that the international roaming will work anywhere in the world and even in website it is showing that network is provided by vodafone in hungary. But i have not received signal since i landed here from 16th july 2017. When i call idea care and customer support, they said that particular contract with other telecom services is over and they suggested me to wait till idea decides to renew the contract. I have raised complaint on this on 17th july and till now no action has been taken. This effects all my communication because of this just waste and worst idea. For international roaming activation they have charged 3000 rupees from me and i am not recieving signal. I want idea to pay my loss during these business days. Here is the ticket number for reference (Sr# c1-[protected] submitted: service request update - idea) attached is the receipt that i have paid for international roaming services 3000 rupees. Was this information helpful? | |||||
Sep 15, 2017 Complaint marked as Resolved I want to know how this is resolved ..waste idea..never use this service again Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 Idea Cellular Customer Care's response Dear Customer, Please accept our apologies for the inconvenience caused to you and delay in response.We tried calling you, but the number was switched off.Please share the alternate number with suitable date/time to call you.Also would inform that, complaint for roaming issue was raised and cancelled due to incomplete information. You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any. Regards, Meeta. | |||||
 3 Comments | |||||
Comments
Same is the case here, i am in US since 29th April 2018 and still not able to activate roaming... IDEA is cheating the customers.
IDEA has only few words to tell me, "Sorry for the inconvenience", "We are working on it", "it will get rectified by tomorrow". But nothing happening i am tired of calling 198/[protected].
they dont care whatever is the issue. simply saying they are unable to reach me on my US number. i see this is the common word they use for all the international roaming customers.
Please dont trust IDEA.
IDEA has only few words to tell me, "Sorry for the inconvenience", "We are working on it", "it will get rectified by tomorrow". But nothing happening i am tired of calling 198/[protected].
they dont care whatever is the issue. simply saying they are unable to reach me on my US number. i see this is the common word they use for all the international roaming customers.
Please dont trust IDEA.
Yes exactly,
IDEA doesn't care for their customer. I have been in US since a month from April-18 and I have also placed a request for International Roaming and it is not working in US at all.
When I went to Germany, I had taken a Germany SIM (Ortel) which worked without any issue (with Ortel number). I have tried also another T-Mobile SIM card which is working properly in my handset. IDEA said that they have tie-up with T-Mobile in USA however I am not getting signal at all for my IDEA SIM.
Now I have stopped the IDEA International Roaming facility on phone as there is no use at all due to network unavailability.
From,
Amit T
amit dot terdalkar at the rate gmail dot com
NOTE: Purposely I have not given a single star as the service is worse.
IDEA doesn't care for their customer. I have been in US since a month from April-18 and I have also placed a request for International Roaming and it is not working in US at all.
When I went to Germany, I had taken a Germany SIM (Ortel) which worked without any issue (with Ortel number). I have tried also another T-Mobile SIM card which is working properly in my handset. IDEA said that they have tie-up with T-Mobile in USA however I am not getting signal at all for my IDEA SIM.
Now I have stopped the IDEA International Roaming facility on phone as there is no use at all due to network unavailability.
From,
Amit T
amit dot terdalkar at the rate gmail dot com
NOTE: Purposely I have not given a single star as the service is worse.
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I have provided my Hungary alternate number +[protected]. My family is with me and no one is staying in hyderabad then how can I provide my local alternate number . Your customer representative is saying that they don't have facility to call international number and then how IDEA is running this big company. First check you have roaming facility in Hungary or not as my colleague is also not recieving signal and we tried in multiple mobiles. Please don't tell me the same story that you cannot reach me . If you want to solve my problem then call me to my Hungary number or provide your technician number so that o can call him in working hours. Anyway tell me who will bare my loss during these days.
Rakesh .
We tried calling you unable to reach you, at the provided number +36 70 256 5057. We request you to select manual network T-Mobile or Vodafone. Also, check with the other handset. If furtherly facing the issue. You may write back to us at [email protected] for assistance. Please contact 198/12345 for further services and complaints if any.
Regards,
Lakshmi.