Idea Cellular — internet not working and the dumbest resolution ever provided

Address:	Chennai, Tamil Nadu, 400708
Website:	ideacellular.com

I have an idea number and had raised a complaint that i am unable to connect to my data services. The data symbol had a an exclamation mark and mentioned suspended. I called up idea customer service multiple times but all gave me the same response they sent me internet setting no one understood my issue and could not get a solution and here is the best part no one could communicate in english. So i got tired sent them an email writing about all this they replied some one would contact me back and in 24 hours however i only got calls stating that some one is working on it every time someone called me, i was wondering what are they working on as no one told me what it is then finally someone called and to my surprise the funniest resolution i have ever got. I have to say that i cant understand how idea can train such technical talents. I was told my phone is not compatible with idea's network!!! Such a genius amazing technical support. For your information vodafone, airtel, and jio all work perfectly on my phone i am only facing this issue with idea cellular, my phone is motorola moto z2 play. The complaint number i had with idea which they have closed saying the same thing that mobile phone is not compatible with network sr number[protected]... The person who advised me this brilliant idea, if would have checked in the manufacturers website would have realized that this phone would works on idea's network. But according to her your network is outdated and not yet advanced enough to handle my phone. Please stop making mockery of your own service by having such people handle your technical and customer support... If you cant help i really don't care i will just port my number to another service provider feel pity for your unit who is degrading your own reputation...