[Resolved] Idea Cellular — Payment done through citibank to IDEA MONEY - online fraud

Vishaal kumar

from Chennai, Tamil Nadu

Address:	560067
Website:	ideamoney

Dear team

I had received a call from [protected] on 12.25 pm, 12.27, 12.28 (Dated 1.3.2017), where she said we are calling from bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back. I gave the card number and she asked the cvv & otp when i checked the sms completely till the transaction done. After she told me within 2 days the reward points will credit in your card. After 2 hrs later i checked & the amount of rs.4800 debited in my card (twice). I checked with bank, they told the amount transaction done in some other merchant, immediately i blocked my card with help of bank executive. I tried to contact that person but they are not picking calls.
Time of call and OTP -12:36
fROM citi Bank

Please request you to help me on this matter to get back the amount.
cancel this transaction or please refund the money .

With Regards
Vishaal Kumar
[protected]@gmail.com
[protected]

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Apr 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Idea Cellular Customer Care's response Hi Vishaal,

We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.

Regards,
Abhijit