[Resolved] Idea Cellular — recharge and refund from idea

sameerchemmala

from Bengaluru, Karnataka

Address:

679322

On[protected] i recharged 347 to idea mobile using amazon paybalance.in view offers page amazon showed that unlimited call and one gb internet for 28 days, but i can not use internet data and then i contacted idea customer care and they said such an offer of call+ internet data does not exist today onwards, i recharged as shown in amazon view offers page (Same offer is shown in paytm and freecharge application) so that i missed 28 gb internet data, any way to get internet data or refund? I need internet data and not call, my mobile number is [protected]. The mistake done by idea and amazon is that they have not properly updated their offers in their pages and applications, as a result customer do recharge on the basis of view offers page and when contact idea they say that they have just now ended the offer by cheating the customer without giving promo benefits. Such companies have to update their offers properly in websites and other applications or stop online recharges!!!

Idea service request number:[protected]

Amazon order i'd:[protected]

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Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As checked, the idea number which you have provided, is in inactive status. Kindly share an active idea number so that we can assist you better.

Regards,
Neha

Dec 31, 2017

Updated by sameerchemmala idea service request number:[protected]you can simply know the mobile number from this request number)the correct idea number is [protected].do not say somany ifs and buts.if the problem is not resolved I will file a complaint offline.