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Hi I purchased a split 1.5 ton ac IFB three star from delhi dealer on
13june 2014 and the installation engineer came on 15 June 2014
For installation complaint no :13142031 but the inside split unit was not installed properly .
The air intake vents are on the top of split ac for proper air intake
A minimum distance of 150mm or 6 inches as mentioned in the IFB instruction manual has to be maintained from the ceiling for that but engineer fixed it at less then 2 inches from the ceiling .
So I told the engineer to change the position of the inside unit but he refused so I send him away without allowing him to start the ac.
Then again I made a complaint no is 13195381. This time the engineers came on 26 June 2014 and refitted the inside split unit six inches below the ceiling but while shifting the copper pipes they damaged them and when they opened the gas they heard the gas leak sound so I suggested to them that it's a new AC so replace the pipe but they said that they will weld and seal the leak so they welded the so called leak in the damaged pipe and I paid for the stand and extra drain pipe .
That time the AC was cooling and after a few hours we slept .
So I closed the compliant as I was happy that the installation has finally been done extra late but still done little did I know that
Next day after work at 9pm on 27 June 2014 when I switched on the AC there was no cooling and after reading the manual and fiddling with the remote I made another complaint no 13233024 as the last complaint was closed .
Now my request is that as it's a brand new AC replace the whole AC as Iam very disappointed with the way my ac installation has been handled .
There is a damaged copper pipe the gas is all leaked and I have got a damaged n now welded product .
The ac is installed in noida .
Can you send someone with the new AC.
Thanks
Regards
Dr ohri
13june 2014 and the installation engineer came on 15 June 2014
For installation complaint no :13142031 but the inside split unit was not installed properly .
The air intake vents are on the top of split ac for proper air intake
A minimum distance of 150mm or 6 inches as mentioned in the IFB instruction manual has to be maintained from the ceiling for that but engineer fixed it at less then 2 inches from the ceiling .
So I told the engineer to change the position of the inside unit but he refused so I send him away without allowing him to start the ac.
Then again I made a complaint no is 13195381. This time the engineers came on 26 June 2014 and refitted the inside split unit six inches below the ceiling but while shifting the copper pipes they damaged them and when they opened the gas they heard the gas leak sound so I suggested to them that it's a new AC so replace the pipe but they said that they will weld and seal the leak so they welded the so called leak in the damaged pipe and I paid for the stand and extra drain pipe .
That time the AC was cooling and after a few hours we slept .
So I closed the compliant as I was happy that the installation has finally been done extra late but still done little did I know that
Next day after work at 9pm on 27 June 2014 when I switched on the AC there was no cooling and after reading the manual and fiddling with the remote I made another complaint no 13233024 as the last complaint was closed .
Now my request is that as it's a brand new AC replace the whole AC as Iam very disappointed with the way my ac installation has been handled .
There is a damaged copper pipe the gas is all leaked and I have got a damaged n now welded product .
The ac is installed in noida .
Can you send someone with the new AC.
Thanks
Regards
Dr ohri
I bought a split 1.5 tons AC Of IFB. The installation was so poor that the whole gas leaked.
I bought it from Charan electronics, Aligarh, Uttar pradesh. On june 26, 2017 with an exra cots of Rupees 1000 installation.
The customer service extremely unsatisfactory or rather poor.
I have lodged a complaint and I am waiting for their response.
I bought it from Charan electronics, Aligarh, Uttar pradesh. On june 26, 2017 with an exra cots of Rupees 1000 installation.
The customer service extremely unsatisfactory or rather poor.
I have lodged a complaint and I am waiting for their response.
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IFB is a big brand and they are very aggressively marketing
Ac by giving discounts buy back old ac and free stabiliser
But the service part should be also made strong .
So finally my Indoor split unit was lowered to six inches below the
Ceiling but in that process my one of the copper pipes connecting
Outdoor unit and indoor unit got damaged so it had to be
Welded so a new ac already before being used is repaired .
The happiness of buying and using a new product was lost .
Anyways thanks for rectifying the mistake and taking interest .
Thanks
Regards
Ohri