[Resolved] IFB — Absolutely unacceptable service level

ChethanaGR

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

It has been 3 months now o[censored]s calling IFB washing machine and the technician indicated that the ball bearing of the drum has worn out within the first 2 years o[censored]sing. The 100% warranty for IFB machine is still in place and they just not responding to our calls and are not fixing the issue. this is absolutely unacceptable especially when a commit is provided by IFB. Ticket number is 13373858 logged in on July 18, 2014. not sure of the next steps, but I really need help. this is cheating.

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Mar 17, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2014

IFB Industries Customer Care's response Dear Chethana,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 21, 2014

IFB Industries Customer Care's response Dear Chethana,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team