[Resolved] IFB — Ac of 1.5 ton 3 star not working since purchase

Sumchakr

from Shillong, Meghalaya

Address:

Kolkata, West Bengal

Hi team, I brought a Ifb ac of 1.5 ton star but it does not work. When I complained the same Ifb technician visited my home and figure it out the ac is Ok but there are some low volatge issue. The voltage was 204 volt which is not proper to run the ac. I complained the same to cese. Cese technician show me the voltage is around 219 which is proper as per their understanding to run ac. Also they have said more than 200 volt is enough to run an ac. So there is some problem with the unit and suggested to compain ifb for further help. In our locality others have ac with different brands which running properly without any issue. Can you please suggest what voltage is required to run Ifb ac. Its been pain and frustrating situation for and feeling cheated. Thanks & Regards, Sumon [protected]

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Mar 17, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2015

IFB Industries Customer Care's response Dear Sumon,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jun 29, 2015

IFB Industries Customer Care's response Dear Sumon,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.