IFB Appliance — Top loading washing manish

Address:	Chennai, Tamil Nadu, 600095
Website:	www.ifbappliances.com

Poor Service Delivery - Dear customer care I m from chennai using ur Ifb top load washing machine since 2008. So far I never thought of complaining. But it's beyond limits now. Every time we lodge a complaint we r not attended promptly. It's saddening. As it was raining cats and dogs in chennai from Sunday, I didn't object for ur person not attending my call, which was to be taken care on Friday itself. So on humanitarian grounds I decided that I won't bother for 3 more days delay. Today when all offices are working, I called ur customer service no. They promised to look into matter before 5pm. It was my special request to get it done before 5, so that the man coming for service should not suffer bad roads n water logging problems. I think I should not have been that kind. Ur service engineer didn't turn up neither he bothered to call. On calling only he told he can not attend our call today as some spare parts are not available. Was it not his duty to inform me that I have to manage for one more day? Is your job only to sell your appliances? Are you authorities not bothered about aftermarket n service provided ?? Need your response sir I hope my post won't be deleted and handled honestly. Thanks n regards Ur valuable customer whom Ifb hardly values With Manish Ranade