[Resolved] IFB Appliances — ifb dishwasher | |||||
Refer my complaint under ticket number [protected] dated 5th Sep 2018 about problem with Neptune Dishwasher covered under AMC and your representative at Chennai one Mr. Daniel Jo Visited on 7th September who informed that he will procure spares and rectify the defect within 10 days. On 11th september I have retained the complaint when asked for closure. Subsequently I contacted IFB through Toll - Free number on 26th, 28th of September and 6th and 11th of October. On 28th September IFB informed through SMS that representative will attend within a day. Every time when call IFB through Toll - Free number they informed that this time they meet me through chennai office before 5pm. Today 16th October no - one approached for rectification of the dishwasher which is under AMC. This is the state of affair of IFB. An early action is solicited. Regards U Latharani Was this information helpful? | |||||
Nov 20, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Oct 18, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Oct 20, 2018 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you, will arrange a call for providing exchange offers. Do write us back incase any further assistance. Regards, IFB Appliances | |||||
 2 Comments | |||||
Comments
The ticket [protected] for the IFB microwave oven, I raised on 28-August is not yet resolved. It is more than 50 days and the problem is not yet solved. I have contacted customer care, the service center in Bangalore multiple time. Very much irresponsible support from IFB.
IFB Industries Customer Care's response, Oct 20, 2018
Verified Support
Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Oct 23, 2018
Verified Support
Dear Sir/Madam,
Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.
Regards,
IFB APPLIANCES
Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.
Regards,
IFB APPLIANCES
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+91 88 5376 9434
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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We raised a service request complaint for IFB washing machine almost 15 days back. After vigorous follow up for 3 days service engineer has come and went saying that he will come with replacement part. After that no update, whenever we call they just next day they will come. Most of the they won't answer calls.
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IFB APPLIANCES