| Address: | Jaipur, Rajasthan, 302026 | | Website: | IFB |
Dear Sir/Madam,
I am utterly frustrated with your service and very sorry to say that I have lost complete faith In your company. I own 3 products from IFB. Last year i faced a similar issue with my washing machine which was finally rectified. This year I am being harassed by your service Engineers and Customer care.
My microwave stopped working 15 days back and from that time I have been chasing your guys for It.
Dilip Service Engineer
Mohit Service Engineer
About 5-6 calls to your call centre. spoke to Sanjini, Mehraj, Tulsij and a few other representatives and finally yesterday to your senior manager Srinath. He tried contacting your service center people in Jaipur but was unable to do so. Which I wonder how is it possible that a single person could not be contacted in today's world of fast communication. However he requested me for a day and said would personally make sure my problem is resolved by today.
From morning I have been waiting for someone from IFB to call. Nothing happened so I myself called Srinath to check on whats happening. I have been told by Suresh that Srinath is not in office as he is on leave.
Did Srinath not know he was to be on leave today? Couldn't he have assigned someone else to look into it?
I requested Suresh if he could call Srinath on his mobile and tell him to speak to me. I GET A REPLY THAT HE DOES NOT CARRY A MOBILE!!! Am i here to understand that IFB employees cant afford a mobile phone which even a road side vendor or a daily wage worker has.
This treatment is meted out to me when I have a AMC with you guys.
My only request is I have a medical condition (which your guys are aware of) due to which am unable to take the stress which comes with owning your products. So kindly refund me back my money and let me have some peace of mind.
My ticket number is 17844898. Awaiting your reply.
Regards Was this information helpful? | 
Post your Comment