[Resolved]  IFB Appliances — ifb tl automatic washing machine showing ac lo error

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ifbappliances.com

My ifb tl washing machine tl-rcw showing error - ac lo. The manual says that this error is due to low voltage., but i got checked with electrician with a multimeter that the voltage is in the normal range (Approx. 238) at my home in all the switches.
On calling up the customer care no. Of ifb several times, they asked about customer id and registered mobile no. On giving them the said details, they say there is no customer in your name with this customer id and reg mobile no.
Upon discussing the problem, even without visit, he said in such cases, panel has to be changed and it will cost around rs.[protected]/-.
I dont understand whether such a big brand like ifb can delete customer data in just 4 years and what is the use of buying such expensive machines from ifb if again we have to spend rs.[protected]/- in just a span of 4 years.
[protected]@yahoo.com