[Resolved] IFB Appliances — washing machine

[Resolved] IFB Appliances — washing machine \| worst customer service

K kamrul.ferdous

I am experiencing a worst experience with ifb service. My washing machine is not working and raised a complaint on 03-june-20. The complaint no is [protected]. Since last 15 days no engineer has visited my machine, moreover i have not receive any response from their end. Multiple times i escalate this mater to their customer care through mail, but didn't get any response.in last 15 days i made call to their customer care no for at least 10 times every time they responded with same answer i. E. "your problem will be resolved very soon." Kamrul hasan ferdous Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jun 20, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Jun 29, 2020 Updated by kamrul.ferdous Your service engineer visited my house on June 20, 2020 and identified that drum of my washing machine needs to be changed. He said that they would replace the said drum free of cost as my washing machine is under warranty period. He gave me a TAT of 7 days fro doing so. Today is June 29, 2020. The 7 days TAT is over but it is still not resolved. Today, I have just talked to Mr. Ayan from your service center (Kolkata) through customer care. Mr Ayan has given commitment to resolve the issue by July 1, 2020. It would be great If I got the said resolution by July 1, 2020. My job location has been changed from Kolkata to Durgapur. I am about to make shifting in couple of days. So please help in resolving this issue by July 1, 2020 as per the commitment given by your representative. Verified Support Jul 02, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist. Regards, IFB Appliances
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