[Resolved]  IFB — Bad backup service.

Address:Kodagu, Karnataka

Dear Friends and prospective customers,
I am writing this with such disappointment about the IFB backup service team.
I have placed a complaint about the fault in my washing machine on August 2nd vide Docket no: 13484423.
The response from the Hunsur office in Mysore area, Karnataka has been pathetic. They admit to have first sent a unqualified personnel who claimed the mother board is faulty.
After much persuasion to M/S Rajshekar Home Needs and the call center - a second person called Vinay comes dismantles and leaves it in that state for many days & refuses to take calls and finally retorts saying "What Can I do if the part is not available?". On repeated reminders he literally barges into the house on the 19th, snubs the lady's queries and after one hour claims to have fixed the machine.
AFTER ALL THIS THE WASHING MACHINE STILL DOES NOT FUNCTION, WHICH IS UNDER WARRANTY.
Since August 2nd my wife has been carting all the laundry to her parents house in another part of the town.
Though my family has been IFB customers for more than 20 years I never expected this kind of lackadaisical attitude from a premier brand such as IFB. Please visit http://www.consumercomplaints.in/ifb-industries-b100053 before you anything.
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Mar 15, 2017
Complaint marked as Resolved 
Verified Support
Aug 23, 2014
IFB Industries Customer Care's response
Dear Ashik Appana,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
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