[Resolved]  IFB — Bad Customer Service and Delay in Replacement

I am an advocate practicing at paravoor from where I have purchased an IFB serena SX 5.5 KG washing machine (SR No. WTSERB/FERSXB067546) with 4 year warranty from Thottumpuram agencies, Paravoor Town of Kollam district, Kerala State during June 2011 in the name of my wife Mrs. Veena who is a teacher by profession. As we were under an impression that IFB is a reputed company among other well known companies the service will always be prompt and fast. It is unfortunate to notice that my washing machine showed a complaint on 30/5/2014 and the same is informed to the seller on the very next day itself. The seller himself had registered a complaint on 31/5/2014 and I have received a ticket No:11456003 with an information that IFB CARE will get in touch with me shortly. Further it is also directed to call toll free No:[protected]. Though, I have contacted the toll free number several times only some sweet words are received from them whereas nothing done to solve my problem immediately. Subsequently i have received a mobile number of one of IFB mechanic named Shibu who had visited my residence on 03/06/2014 and checked the machine and told me that the timer is to be replaced for which some days are required to get the component from cochin. Though I have made all my effort to get the complaint cured nothing have done to cure my complaint so far from 31/5/2014. I am paying huge amounts as salary to servants and apart from that we all the family members are under a mental agony due to the irresponsible and reckless attitude from IFB. Hence it is advised to please take back my washing machine and return the value of the machine in addition to the damages for rupees 10000 at the earliest so that I can purchase another one from a reputed and service prompt company. From., Adv. N. Sugathan