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My name : P. ADINARAYANA, Technical Officer`C', Naval Science and Technological Lab. DRDO, Ministry of Defence, Visakhapatnam-530027, Andhra Pradesh. Phone: [protected], [protected].
Reply
Dear Sir,
After lodging the complaint I have received one damaged washing machine with invoice No. [protected], dated 24.09.2014. The machine was failed working during demo itself. The service engineer was asked me to call your call center No. [protected] and left the machine in my house and went away. I have lodged complaints 3 times in the call centre, every time the reply from your people is that the local (Visakhapatnam ) marketing division will take action and they will give a new machine. Till now there is no response from visakhapatnam marketing division. Please suggest me what I have to do next. This is the situation of one of the IFB customer. You people are playing with a customer, so that much more demand is there in market for your products. Is it correct.
After lodging the complaint I have received one damaged washing machine with invoice No. [protected], dated 24.09.2014. The machine was failed working during demo itself. The service engineer was asked me to call your call center No. [protected] and left the machine in my house and went away. I have lodged complaints 3 times in the call centre, every time the reply from your people is that the local (Visakhapatnam ) marketing division will take action and they will give a new machine. Till now there is no response from visakhapatnam marketing division. Please suggest me what I have to do next. This is the situation of one of the IFB customer. You people are playing with a customer, so that much more demand is there in market for your products. Is it correct.
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