[Resolved]  IFB — behavier of marketing department

Address:Visakhapatnam, Andhra Pradesh

Dear Sir, I am a Central Govt. defence employee, working in DRDO, in Visakhapatanam, Andhra Pradesh. As ur IFB products are very well in performance and most likely products in the modern society. On consultation with my colleagues they suggested me to buy IFB washing M/c for my home, which can give trouble less performance. But when I visited to ur show room in murali nagar branch, visakhapatnam, Andhra Pradesh, they are not giving proper reply about the availability of items. I visited one month back in August month, the sales women told me that, at present there is no stock in this centre, it will take one month time to come new stock. When I visited to the muralinagar branch in this month the same lady told me that stock has come but it will not be sold for CSD personnel and it will take one month to clear the deal with CSD, you come after one month. When I consulted the CSD authorities they told that there is no such thing, you can get IFB washing machine. Again I gone to ur IFB office met with the manager, he told me that only limited stock is there, you bring the letter along with CSD receipt you will get Machine. Once I prepared all the required documents brought to the same gentleman on[protected] he told me that `at present there are no machines are available, they will come with in two days, once I received the stock I will make a phone call. Today[protected] when I made a phone call to ur IFB office the same lady told me that at present there is no stock you will get machine after one month. I paid money handed over the receipt(No.77291, dated[protected], but the reply from ur staff is very irresponsible. I never thought that a big company like IFB Industries will train this type of marketing personnel. What I understood is I did a mistake by selecting ur product which will not available to customers any time. If I choose any other brand I might have taken the machine one month back only... Very sorry.. Being a customer I am not happy with you marketing wing. Thanking you.
Was this information helpful?
No (0)
Yes (0)
Mar 20, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2014
IFB Industries Customer Care's response
Dear Sir,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.
Complaint comments 

Comments

My name : P. ADINARAYANA, Technical Officer`C', Naval Science and Technological Lab. DRDO, Ministry of Defence, Visakhapatnam-530027, Andhra Pradesh. Phone: [protected], [protected].
Dear Sir,
After lodging the complaint I have received one damaged washing machine with invoice No. [protected], dated 24.09.2014. The machine was failed working during demo itself. The service engineer was asked me to call your call center No. [protected] and left the machine in my house and went away. I have lodged complaints 3 times in the call centre, every time the reply from your people is that the local (Visakhapatnam ) marketing division will take action and they will give a new machine. Till now there is no response from visakhapatnam marketing division. Please suggest me what I have to do next. This is the situation of one of the IFB customer. You people are playing with a customer, so that much more demand is there in market for your products. Is it correct.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6872
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information