[Resolved]  IFB — cheating with me

Address:New Delhi, Delhi

Dear sir

I neha chhatwal resident of cb 58c ist floor harinagar new delhi . I have purchased ifb fully automatic washing machine model no elena vx 6 kg in the month of oct 2012 .After delivery of the product at my premises &install ation we start using it . After 2 months o[censored]sage it creates problems for washing the cloths our cloths tear off regularly and whole on it . We have complaint for the same to the toll free no so many times no one is coming to resolve it after intervate of anamika ji meet with us in iitf .One person camedto attened the complaint & he told us that we found the problem in the wasing drum bcause of that ur cloths were tear off & we hv to replace the drum we showing all the cloths which is tear off during wasing of worth rs 30000/ .He admitted that the problem with the product after 7 days he again came to our house and replaced the drum & assured that this problem will never come in near future .But the problem persist regularly &we submitted again our complaint to the customer care thsi time again our new cloths were tear off. Again the engineer came to our house and cant understand the problem why our cloths were tear of during wasing.Without any solution is being provided to us .This time 15 cloths were tear off with the value of 50000/ .We are not able to wash our cloths due to this product manufacturing fault.We have registered several complaints to the customer care but
No body is provided the solution of our problem.We r traying to contact to the crm of the co kavita & reeta at delhi okhla office .She told us we r sending our driver to pull the machine for examination at our head offic e okhla . After this examine our problem is still persist and all the senior official changed our washing tub three times but they r not agreed to replace our machine . Due to this manufecturing fault we have lost or damaged our cloths of rs 1.5 lacs ..May i request to the higher authorities of the co kindly look in to this matter and replaced our machine or provided us a compansation of 200000/ rs . Damaged value of our cloths on urgent basis

Note i am having all the conversation details of recording with each official of the co which they admitted the fault is from the co with photograph

Thanx &regards
Neha chhatwal
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Mar 22, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2014
IFB Industries Customer Care's response
Dear Ms. Neha Chhatwal,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
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