IFB — Clothes not getting dried - Using Elena Aqua SX 6kg

Address:

Ahmedabad, Gujarat

I bought the above said washing machine on 1st February 2014, which was installed on 4th February. Companies representative Mr. Ashwin came for installation. He was told by us that the clothes are not getting dried. He asked us to wash the clothes the next day and if the problem still persists he will visit. On 5th Feb, same problem occurred twice which was shown to Mr. Ashwin, who advised that the machine may require to be replaced for which a complaint may be lodged with IFB care on[protected]. Subsequently, the complaint was lodged with Mr. Debashish, a representative of IFB care, who advised that the matter will be resolved by the companies Gujarat office. The matter was take up with the companies Gujarat office on 7th Feb over telephone ([protected]). They deputed Mr. Dharmendar Patel on 8th Feb to have a look at the problem. Mr. Patel also informed me that the machine requires to be replaced. Today i.e. 10th of Feb, Mr. Prashant Sharma along with Mr. Vijay Paswan came to verify the functioning of the machine. According to Mr. Sharma the clothes will and I quote "The clothes will dry only 60%-70%". By squeezing the so called dried clothes, both of them were shown the water droplets trickling down from the clothes. However according to them the machine was working perfectly, which they refused to give in writing. Upon taking up the issue with Mr. Ajay Chauhan, superior of Mr. Prashant Sharma, regarding non issue of the report on the functioning of the machine, he stated and I quote again, "There is no such practice of IFB recording this on the instruction manual" despite a page being provided there for the said purpose.Both Mr. Sharma and Mr. Chauhan said that no such report can be given by the companies representative who visited us. Since the machine is not working properly as already verified two of the company's technical person, i would request the machine to be replaced immediately.