[Resolved]  IFB — Complaint against false commitment and misguiding customer

I purchased a IFB oven 25SC3 from New Berco Electronic, Uttam Nagar on 25 October, 2013. The dealer told to me that the IFB technician will come to you for giving Demo for the above. But till date no one from the Company side came to me for giving the Demo. I have called the customer care of IFB around 3 time and explain the all the matter. They told me that they have given the franchise to some agency and gave me the contact number of them .On calling the franchise they told me that they will send the technician to us shortly but no one came for giving the demo. Even we I call their technician they gave me false commitment like they are coming in 15 minutes, they are about to reach and after some time they switch off their mobile or dint pick the phone. I have called the franchise abut 5 times. Kindly take necessary action & resolve the matter

Bhaskar Singh Rautela
[protected]
S-230 B Mohan Garden
Uttam Nagar New Delhi 110059
customer code[protected]
Demo Code:[protected]