[Resolved] IFB — complaint in IFB customer care

praveen67

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

i have raised a complaint in IFB customer care a month before about our washing machine and after a day one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace.Then he said about getting insurance of the new board and he cost me rs.4700 and the voucher number is 12934.Then he said that the board will come after 10 days so that we can replace it.He hasn't come till now. After 20 days i again made a compliant regarding the replacement and my complaint no is11569494.i need to know whether ifb will replace my board or not????

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Apr 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2014

IFB Industries Customer Care's response Dear Praveen,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jul 24, 2014

IFB Industries Customer Care's response Dear Praveen,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team