IFB Industries Complaints & Reviews

Compaint registered during AMC period, executive visited after 20 days.He then told us that a part has to be replaced and should get it ordered and takes 2 weeks.
He did not turn up after that. Now AMC period is complete and when called up they are saying that franchisee has changed and they are unaware of the status.
Please ask the new franchisee to look into the matter.

SHIVASHANKAR PILLAI K
KAVERI HOUSE
KUMARANALLORE P.O
KOTTAYAM
KERALA
INDIA

Dear Sir/Mam We are completly unsatisfied from your product as given product no. IFB 1ACS18AK3TC purchased on 25/04/2014 is not working . Although we have sumited various complained against it but no body comes to us if either come then he do nothing for us. This is our last request to you either change our ac or do any suitable process till 25/07/2014 otherwise we will complaint in CONSUMER COURT against you for this. Thank You so Much

Hi, My washing machine is not working, and we raised a complaint with IFB customer care. A technician visited our home, and said, it will 3 days for him to get the required parts. After that, no one turned up. We have spoken to Mr. Ravi and Mr. Suraj ( Branch managers). Phone number [protected]. Suraj assured me that, he will ensure the washing machine will be repaired, however despite repeated calls, IFB is not responding, and no person has visited the home. Our ticket id is[protected] I want to a case in consumer court against IFB against this harassment.

Respected Authority, I, Manoj Kumar Takiyar, have an executive plus washing machine of IFB which has an AMC done for it. The machine had lately started troubling with extreme noise which I had reported to the service centre on last Friday; 11th July 2014. No service person visited for next two days hence, I lodged a complaint again referring to the last one. Still no response came, only at the third complaint did a service person turned up on Tuesday confirming there was some problem with the bearing of the machine and promising to revisit and solve the problem the very next day, which has not arrived yet. Again a 4th time complaint was lodged and on the advise of the customer care speaker I had even called up the service centre and reported the matter. After COMPLETE 10 DAYS and 5 TIMES COMPLAINT REGISTERING no fruitful response has been received. This clearly signifies the ignorant, lethargic, not concerned, irresponsible, no-customer problem consideration attitude of IFB SERVICES. I highly dis-recommend the company to other customers for their extremely poor service and extremely casual and irresponsible attitude of the service persons. CUSTOMER ID: 10443839 Contact No. [protected]

Purchased ifb washing machine in the month of september. Start facing problem after 6 months. This time gave a cal on 13.07.2014 and sais its urgent! The next day technician visited and said to check plug point and went away. The case was not resolved.So again i made a call on 16.07.2014. Again they lodged a complaint but no technician came. Again i made a call on 19.07.2014, they said the case was closed and again they lodged a complaint by sending a mail to me where they said technician will visit shortly. But again they didnt turn up. I am totally annoyed with their customer service. I have a record of phone calls and the mail which they have sent to me.

I have raised Customer Ticket#13338939 to fix the sound issue on high spinng of my washing machine. One service guy from KBA Services(Hosa road Bangalore) [protected] - Ragavendra, came to my Residence & didn't fix the issue & spoiled my washing machine. Which is not at all working now. Escalated this issue to his manager [protected] - pradeep & Service center Head [protected] - ragavendra. They didn't responded well & not picking the phone from next day. Tried to escalate the same to regional head [protected] - vignesh, But, this guy not picking the phone. Please take appropriate action on these guys & remove their licences. These guys are unfit for the service.

We have bought an IFB Microwave in May. It stopped functioning two weeks back. We have registered 2 complaints through customer care. Technicians came and did some temporary fix and resolved the calls. The microwave now makes unusual noise and emits burning smell and does not warm up. The customer care people say they cannot replace the appliance and service center should be doing that. Service center people are relunctant and they misbehaved with me. I have logged two more complaints through website and through customer care. I do not see any concern from IFB and they are not ready to replace the applicance even though it is too hazrdous for me to keep in the kitchen. The customer care people are not even ready to forward the calls to any higher authority. Not sure where to go and who to approach at this point. I feel cheated and very frustrated with IFB. Please help if you can. My registered mobile number with IFB is [protected].

i have raised a complaint in IFB customer care a month before about our washing machine and after a day one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace.Then he said about getting insurance of the new board and he cost me rs.4700 and the voucher number is 12934.Then he said that the board...

i have raised a complaint in IFB customer care 2 MONTH before about our newly purchased washing machine (Front load – 6 KG) and after a week one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace. Then after 3 person came to inspect and confirmed board is the problem and will replace it. One person again came on15-Jul-14 to replace it, unfortunately he said the board is not matching with our IFB machine. Hence he took the board to his service centre and called us to inform that there is rat bite on the top of the main board and we have to pay Rs.5000 to replace the same. I asked how come rat will enter the machine, that too it bits the top of the board strip. The technician told that are two hole in the bottom of the machine and rat would have entered in that way and we will keep a filter so that the rat wont enter the machine again. This information was not told to us at the time of purchase or even by the person who came for demo. The demo person has requested to purchase water filter, stand and cover to have long life for this product. So we purchase the same from him but he did not inform us about the two holes down the washing machine. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> For the past 1 month the machine is kept open with out any cover by the service person. This is purely negligence by the demo person. and need replacement on free of cost Can any of the IFB people help me to get this resolved. I bough tthe product thinking that IFB is a good product and branded service and after this experience it is really making me to thing twice now. I have other few products at home and i have never experience this kind of service from the service station. Regards Harish [protected]

Sear Sir I have used your Front lodad washing machine and complained to your local service center in Kota Rajasthan.My booking No. 13319472 Dt. 10 July 2014. I have also your AMC customer. My AMC last date is[protected] but still that my complain not attend. Please note that after[protected] you are attend the complain and charge of maintenance I will not responsible for that.

I bought a IFB neptune dx dishwasher . Since 1 month i am facing a problem in it. I have complained against this a lot of time but i dont get any type of satisfaction. It is still not working . And i am very much frustuated . They always say tomorrow tomorrow for the replair but never done. Kindly take some action or i will file a case in consumer court.

Its 3 years since we purchased IFB Front Load Washing machine and not even a single time the service provided. Now the machine is partially functioning and makes lot of noise and sometimes stop working. Though the company quotes for 4 years warranty I am completely dissapointed with the product. thogh I got reply from [protected]@ifbglobal.com saying their service person will revert back, after logging complaint online no one bother to contact us after 2 months of the reply. I approached IFB Care near to my place. But the response we got from them was really shocking. I request you to suggest me how I can take forward this. Thanks,

Washing machine water inlet not working even after several visit by service executive.Even after advice of service executive the washing machine was shifted from first floor to ground floor, water inlet not working. Kindly send a qualified service executive. J.Manuel.

my washing machine is not working properly. I rquest you please come and rectify the fault. address; 87/1109-6-j, nagireddy revenue colony-2, near ramachandra mission, shakunthala kalyanamandapam, kurnool-518002 andhra pradesh mobile.no:[protected]

iv given a complaint to ifb regarding our microwave oven. we have been facing problem with it since the date of purchase n we have taken that matter to the ifb service centre immediatly asking for replacemnt. a horrible & big ound was comin from the oven to which they have sent a technician who couldnt solve the problem and he sent another person, even that person couldnt solve the issue and he sent another person who opened the case and bent some or the other part and the sound stopped coming for few days and after somtim, the problem again started. till date that problem wasnt solved and 2 n half months ago the handle lever got broken and iv complained to ifb service centre. they responded to the complaint after a month an when that service technician came and saw the problem, he said tat the spare part was not with them, n they would get it after a week. ii waited for 2 weeks and again i gave a reminder of my complaint, to which again they responde after 3 weeks stating the same reasn. and again after a couple of weeks a service technician called & directly stated that the problem was not with the handle, & askd us to bring us to the servcice centre which izs 25km far from my place. i called up the customer care toll free number stating my problem, n iv learnt from them that the 1st complaint given by me aftre buyin the oven is still open. this is the kind of after sales service they are provindin...and evevn after mailing them my complaint twice, there was no problm. PLZ NOTE THAT IV BEEN SUFFERING WITH THE OVEN SINCE THE DATE OF PURCHASE, N NONE OF THE PEOPLE FROM IFB CUD SOLVE THE PROBLEM TIIL DATE & ABOVE THAT THEY ARE ASKING ME TO BRING THE OVEN 25KM FOR THE ISSUE OF A SMALL HANDLE ??? I WOULD LIKE TO TAKE THIS ISSUE TO CONSUMER AN I FOUND YOUR LINK IN THE NET AND THOT U WUD B HELPFUL TO ME. PLZ SORT THIS PROBLEM FOR ME. THANKYOU

10 days they kept in service centre and after bringing back it failed with in one day. From 20 days washing machine is under repair and still problem exists. every time we call 2 days is the answer. please let us know whether the problem is with the machine or the ifb technician...

I have registered a complaint for my Executive Elite washing machine for spinning problems and vibration during washing through customer care but again the same problem is cropping up.Also our washing machine is in AMC.Please do the needful. Regards Banalata Dash [protected], [protected]

Hi,

My IFB customer ID is 3345281.

I bought an IFB AC about a month back. It never cools as normally ACs do. I thought it to be because of temparature soaring to 45+ degrees.

But it wasnt the case. As the temparature dropped to 40s and 30s, it got worse with time. Now it never cools during the daytime. During night, it cools to the extent that i do not feel hot. Does an AC works like that??

I registered a complaint. The person only visited once. At the second complaint, he did not came by himself but instead sent some non authorized person to look into the issue( by chance he also sent the same non authorized person to install the AC).

They say we have a voltage problem inspite of the fact that my voltage never goes below 200volts and the service person observed it by himself. what i observed is that my external unit heats up within 5mins of starting my AC. but AC never starts up.

Guess my external unit has a manufacturing defect. i want it to be changed. should i appeal to the consumer court?

i am very much disgusted with IFBs performance and their service. The customer care people never care call and follow up.

What should i do?

Anas

I am Manish Mishra from Bhopal I have purchased an IFB washing machine model-'Senorita VX 6KG 800RPM' on 12/08/2012 from lotus supermarket Bhopal.My customer id is 3511402.my machine is not working properly and I have complaint twice having complaint no[protected] &13248423.First time a guy came and he has done nothing and taken Rs340 also as service charge and not given any receipt and my machine is in warranty.And now second time i have complaint and no one came yet.I have called more than 5 times each time they say sir within 24 hours we will send any technician and now i am fed up of all this "NOW I WANT ANY STRICT ACTION FROM YOUR SIDE AND I WILL WAIT FOR 2 DAYS AND IF NOTHING HAPPENED IN 2 DAYS I WILL TAKE LEGAL ACTION AGAINST IFB BECAUSE I HAVE WAISTED A LOT OF TIME AND MONEY ON MY MACHINE"

IFB service center Sucks big time and big money. I am extremely pissed by the way complaints are dealt at nagercoil service center for IFB Dish washer. I bought my IFB dishwasher on December month and waiting to get the powder and salt to be delivered to my home for a month and used for 3 or 4 times. Now the machine is not working i have raised a complaint to the nagercoil service station and after a week one person from nagercoil service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace that and we will keep a filter so that the rat wont enter the machine again. He told us inorder to get it changed you need to bring the machine to our office. And we bring the machine to the service station and one week there is no response from them and when we called them they told us there is some issue in some of the parts which we have ordered in Madurai which will take some time and we waited few more days and few days later the agent called us and told us we need to pay around 6000 rs in order to take back our machine. When i checked with him why we have to pay 6000 rs give me the breakdown for that. He told me that rat bite is there even inside the machine also and we have replaced those parts also which we ordered from Madurai. I asked him to send me the pictures of the parts which has rat bite and the bill copy for the spare parts which he has ordered.I waited for two days and i didnt receive any documents, Hence i told him i cannot pay any amount. First thing is if he is changing any other parts he should have consulted with me first and second thing is how can he get spare parts from outside when he is a authorized service center for IFB. IFB should provide the spare parts which need to be replaced. He tried to cheat me using his best tactics and at last he told me he cannot give the machine unless we pay 2000 rs. I agreed to pay that and he told me he will send back the machine as it is already repaired and he took 5 days to send back the machine to my house. When he delivered the machine i asked him to check whether it is working or not. The machine is not working and asked him then what you have checked when you say it is repaired do you check whether the machine is working or not and he asked me to pay the transport charge to bring to my home. I know these people they didnt do any thing and they just bring back the machine. After all these happened i asked him when are you going to repair it he said the service person has went on some trip he will be back after few days then i will ask him to come for repair. I really dont understand if there is no person for doing service how they IFB give dealership to them second thing i dont understand it how can they get spare parts outside for repairing IFB product How can they collect this king of money from the customer when the machine is in warranty I know these people are trying to cheat the customer and get money and not doing any service . Can any of the IFB people help me to get this resolved. I bought the product thinking that IFB is a good product and branded service and after this experience it is really making me to thing twice now. I have other few products at home and i have never experience this kind of service from the service station. You can contact me in this email [protected]@rediffmail.com Customer is from Irenipuram. I will take it up to any level if it is not resolved and i will not be paying any money fro my pocket.