[Resolved]  IFB — Complaint no. 11558233to IFB

Address:

Thiruvananthapuram, Kerala

I Own an IFB Digital 6 kg washing machine purchased 4.5 years ago. Warranty for 4 years expired recently.Gave service call on 11.07.14. Service rep visited and told to replace machine as the model is no longer in production. When i resisted that such costly machine cannot be replaced in 4 years i was told that there is a conversion kit for the PCB and it will cost 5500rupees. I agreed . Next day i got call from IFB Kochi Kerala telling that they will repair the item in 5 days and that they will close the call complaint no. 11558233 . After getting no esponse for more than 3 weeks i started communicating with IFB cust care on email and was assured that the spare has been despatched from Goa and will soon be repaired. after many communication with cust care on email and Mr mahesh of IFB kochi i am always given one or other excuse telling that product shipment is delayed due to some festival etc.When i asked for some commited date i was told that they will revert back . still no reply.All complaints are falling on deaf ears. I Think they assured me of repair only to withdraw my complaint. Request your intervention as they are repeatedly fooling me with excuses and even after 2 months my machine is still out of order Unnikrishnan IFb complaint no. 11558233