[Resolved]  IFB — Complaint No. 11764132. Cust ID: 1552279. outstanding for more than a month.

Address:

Kollam, Kerala

Complaint No. 11764132. Cust ID: 1552279. outstanding for more than a month. Now, the machine was repaired as claimed by M/s Hitech Services, Kazhakootam and returned on 19 Nov 14. I checked it two days later on 21st Nov. The cleaning was totally unsatisfactory. I informed this to Mr Shagir -on 21st itself- who apparently is the owner of Hitech. He did not come. I contacted him atleast four times afterwards and each time he gave a fresh date for coming and checking. It's now ten days since the new complaint has been reported and 2 1/2 months since the first original complaint. Am surprised at your couldn't-care less-attitude. Its two and a half months since the original complaint and another 10 days after a faulty repair. Your franchisee is not bothered. He is interested only in money. You are also not bothered since you have not checked with me whether the complaint has been sorted out. I had also reported to you that this franchisee has taken Rs 1500/- as transportation charges. No reply on that yet. He sent the machine in a pickup auto. The machine was not tied properly and there are big scratches on the machine. Nobody from the franchisee accompanied the machine and therefore the machine was not proved in front o[censored]s. Is this your service standard. Please get the machine repaired in 2 days failing which am going to the consumer court and the tax authorities - Cdr J Ajit Kumar