[Resolved] IFB — Complaint not attended for almost a month inspite of AMC

samee81

from Mumbai, Maharashtra

Address:

North Goa, Goa

Hi, I want to bring to IFB notice that the Service is very very poor and unresponsive. We had lodged a complaint almost a month back and till date we are only getting response that the Service Engineer is busy or transferred or part not available . Its been just 6 years since we purchased the Washing M/c and every year there are defects and we had to renew the AMC and inspite of having a AMC there is no resolution for almost a month. This is very poor service from IFB . My complaint number is 15988699.

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2015

IFB Industries Customer Care's response Dear Sameer,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Aug 24, 2015

IFB Industries Customer Care's response Dear sameer

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers
[protected](BSNL/MTNL) or[protected]other providers) or visit our website
www.ifbappliances.com .

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.