[Resolved]  IFB — Complaint registered on 2nd August, 2014 but not solved yet

Address:Ludhiana, Punjab

Sir, We purchased the washing machine (Model: Senorita Aqua SX 6KG) on 1st November, 2013 from Bedi Electronics, Ludhiana but that was the wrong choice to opt for IFB without going through online survey. Till date we are receiving lot of problems. First of all, door open problem was shown on the panel, which was not solved by the technician. This problem is still there and we have to hold the gate tight for about 4-5 min till the machine shift to wash mode. Now the machine directly shifts to the spin mode before going through tumble process. We registered the complaint on 2nd August, 2014 and Ticket 13484222 was generated. The technician said that there is a problem in small part called rotor and we will replace it in 2-3 days. Till date we have number of calls to the customer care but no action is taken. Kindly solve the problem as we are facing lot of problems due to inactive washing machine. Otherwise replace the machine. Reet Inder Kaur Qtr No. 46, Staff Colony, Guru Nanak Dev Engineering College, Ludhiana, Punjab - 141006.
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Apr 14, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2014
IFB Industries Customer Care's response
Dear Reet Inder Kaur,

We are extremely sorry for the inconvenience caused & delay occurred, We are looking into your concern, and will revert at the earliest .

IFB Team
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