[Resolved]  IFB — Convection microwave oven - 20sc2

Address:

Hyderabad, Andhra Pradesh, 500072

We are bought the “Convection Microwave Oven” with which we are facing a lot of issues. Please find the below details of Oven;

Company Name : IFB
Model : 20SC2
Product : Convection Microwave Oven
Product/Customer code : 10387855
Serial Number :[protected]
Sold by : Reliance Digital, Kukatpally, Hyderabad 500072
Purchased date : 6.10.2013
Delivered on : 6.10.2013
Initial Demo : Person attended on 9.10.2013

Problem:

1. When the initial demo/service person came on 9.10.2013 for the demo, We found out that the Oven is not heating up, at that time he opened the oven and said that the wire got loosen up and he repaired, therfore Oven seems ok at that time.

2. After 2 months 10 days i.e., 20.12.2013, we tried to bake the cake at that moment we saw huge smoke is coming. we registered a compliant on 21.12.2013 (Compliant No.[protected] after enormous follow up calls a service person came on 26.12.2013, he checked it and said that the 'Convention Wheel is Melting' and left saying he will get it, again no response.
.
We keep on trying Customer Care on 30.12.2014, 6.01.2014, 9.01.2014, 18.01.2014 & 22.01.2014. On 22.01.2014 evening a service person came and replaced the Convection Wheel. Then it was running ok for one month.

3. On 27.02.2015 we found that Oven is not heating up. Again raised a compliant on 28.02.2014 (Compliant number[protected]. After enormous calls to the below numbers and an experienced service person came and checked, he informed us that the pervious person did’nt fit the wiring correctly, hence he did it and solved it for then.

Customer care:[protected]
Arun: [protected]/11155
Kalyani/Deepthi:[protected]/5
Dharma Raj/Mahender: [protected]


4. On 08.08.2015 we found again the Oven is not heating up. We again registered a compliant on the same day (08.08.2015). Service person (A.Srinivas – Franchise Surya) attended on 11.08.2015, after checking he informed us that the Heater need to be changed as it will cost 1400 change so he suggested us to take AMC for One year as the Warranty was due. We paid the concern person an amount of 1482 /-(Rupees Fourteen Hundred and Eighty Two) (Form details below). He also informed us that to again raise a compliant after 45 days and someone will replace the heater.

Form Details : SI. No.[protected]
T&C Form No. : 16169556
Valid : From 11.08.2015 to 10.08.2016
Franchisee Name : Surya
Engineer Person : A. Srinivas
Amount paid : 1, 482/- cash

We again raised the compliant on 30.09.2015 (Compliant number[protected] and again after follow up calls two service persons came on 10.10.2015, without any clue on what the problem is. Informed the same that heater is not working. We raised the concern that how come they attend without any information on what the problem is. They called some lady shouted on her before us and left saying we will get the heater. Till then until now no proper response from the customer care as well the service persons who came. Every time we call the only answer we get is tomorrow or else Monday it will, but no one came and solved.

We thought it’s a new company hence will be good to buy as it is coming in our budget also. But IFB have the VERY VERY VERY VERY VERY ……………….. POOR SERVICE TO THEIR CUSTOMERS.

We have wasted our money, time and patience in the worthless company “IFB”. The initial product itself is a damaged one and no one concerned to solve the problem.