[Resolved]  IFB — damage made during service

Address:

600094

Choolaimedu, Chennai. On Saturday (10/3/18) my IFB Washing machine Elena DX was in the last rinse cycle and the belt got cut. Subsequently the machine itself drained water and we took out the clothes without spin and gave complaint.(10.31 hrs to[protected].Since no response, we again gave complaint on 12/3/18 @ 2.26 pm. I came to understand that only 2nd time it got registered. Service man from Royal Enterprises, Korattur, came and changed the belt for ₹960/-. Even though it is under AMC and will be due in May, he insisted for new AMC @ ₹5130/- minus ₹1000/-. Yet we still signed the AMC for two years. What I suspected is that after changing the belt, he told my wife to change the front gasket also for ₹3800/- since it is torn. Since I suspected foul play I did not consent and coming home I found a 4 inch tear in the gasket inside the flap. Water will simply pour out from the machine through this tear. Last time this firm made us to buy the filter for ₹1800/-. When there was no leak during the previous wash how a big tear will come all of a sudden. I suspect the damage was made by the serviceman to make us buy at a huge cost. This the 4th IFB Washing m/c & we are having for more than 23 yrs. First time this is a bad experience and request to investigate.
Anthony, mob.[protected], ID no.3771818.