[Resolved]  IFB — defective top load washing machine

Address:

Bangalore, Karnataka, 560087

We purchased IFB 7 kg Fully-Automatic Top Loading Washing Machine (TL SDW, White). on 23 oct 2017, product was delivered on 31st Oct and installation happened on 15th Nov after repeated calls to customer care

On feb 25th we raised the first complaint that the washing machine smells rubber while running, Today is April 7th and this issue is not resolved yet.

1. Had to chase customer care everyday to get a technician visit
2. After regular followups, Three different technicians visited one per week and could not resolve the issue. The drum is struck and could not be opened
3. Now 4th technician wants to try and cut open the drum and a screw since this could not be opened through normal tools ! which is unacceptable, to me, this is a defective product and has to be replaced
3. Washing machine is not being used from Feb 25th

Effectively we used the machine only from Nov 15-Feb 22, This is a defective product, please process a replacement for the product

The quality of the product seems to be very average or we have received a defective product, this has to be replaced completely and not repaired!