[Resolved]  IFB — Delay in repair

Address:Hyderabad, Andhra Pradesh

My IFB washing machine stopped working and I rang up to IFB customer care.They in turn sent a technician from I.S
Techno services whom they have outsourced repair on 08 Sep 2014. The job card no is 1115472.
The technician after examining the machine informed me that motor has got burnt and will require replacement.It is already two weeks but we are still waiting for the repair.Enquiries with IS Techno reveals that motor is yet to arrive.
We don't expect this sort of service from a reputed company like IFB in a metro city like Hyderabad.
You are requested to kindly expedite.
Col SK Biswas
mobile no [protected]
email [protected]@gmail.com
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Mar 31, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2014
IFB Industries Customer Care's response
Dear Mr. Biswas,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Oct 01, 2014
IFB Industries Customer Care's response
Dear Mr. Biswas,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
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