IFB — delay in replacement of faulty MWO

Address:

Paschim Medinipur, West Bengal

I have bought a microwave oven from Adams Marketing Pvt Ltd, Kharagpur branch with invoice date 28.12.2013, invoice no SKPN/5438/13-14, model no IFB MWO 20 BC3, SL No.[protected], Cust id[protected].On 31st jan 2014, I lodged a complaint through sms.I had a conversation with the customer care representative regarding the problem.The interior of the microwave oven is coated with rust and this happened just after cleaning the interior with ifb microclean.Technician visited but the problem was not solved, hence we requested for a replacement of the machine. After this incident several phone calls and sms was received at our end saying that the machine will be replaced shortly and several ticket numbers were generated (ticket no[protected] dtd 31/1/14, ticket no[protected] dtd 19/2/14, ticket no[protected] dtd 19/2/14).But since then no technician visited our place and the machine is not yet replaced.I called up the customer care but the representative said some technical problems have been faced in Kharagpur unit and the machine will soon be replaced.But its 28th feb and the machine is not yet replaced and no follow ups are there from the team. This matter is getting our nerves and our patience to a disgusting state. If this is not solved urgently we have to report this incidence to Consumer forum.So kindly look into the matter in an urgent basis.The details of the mail has been copied below: Dear team, The problem is not yet solved.Technician visited but the machine is not ok.We want a replacement of the microoven.Its hardly a month and the interior is coated with rust and the machine is hardly been used.If the problem is not solved shortly we will have to report this to consumer forum. Please look into this matter urgently. On Friday, 31 January 2014 3:24 PM, "[protected]@ifbglobal.com" <[protected]@ifbglobal.com> wrote: Dear Customer, against your recent call a Ticket is generated i.e Ticket 12320924 and the Technician will visit Shortly.